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Complaints & feedback
How to send ordinary feedback, make a complaint or raise a more urgent concern.
General feedback
Suggestions and comments help us improve the event and the year-round website. Use the normal Contact Us route.
Formal complaint
Tell us what happened, when and where it happened, what outcome you are seeking and how we can contact you. We will aim to acknowledge and route the complaint to the right person.
Safeguarding
Do not use an ordinary complaint route for an urgent safeguarding matter. See our Safeguarding page.
Emergency
For immediate danger or a crime in progress, contact the appropriate emergency service.